Juraj Ondrus Technical support leader

Juraj Ondrus Technical support leader at Kentico Software

Hi, I am the Technical support leader at Kentico. I'm here to help you use Kentico and get as much as possible out of it.

Juraj ranks #15 in the community leaderboard with total of 1260 reputation points.

  • Member for ages!

Wanna get better and faster support answers?

Juraj Ondrus    —       —    Featured Article
Sometimes our support has to answer your tickets with additional questions and this causes delays in the resolution. Spending a few extra minutes composing the initial issue submission can save you hours. In this post I will show you 7 simple things to save time and arrive at the solution faster.

Speeding up Web Analytics logging on external storage

Juraj Ondrus    —       —    Knowledge Base Article
If you run your website in a cloud environment and use external storage such as Azure Blob Storage or Amazon Simple Storage to store file data, you may encounter issues with Web Analytics data processing. To be specific, Web Analytics data may not be processed fast enough, because of the high latency of the before mentioned external storages. As a result, logs with WA data will cumulate at the storage and your WA graphs will remain empty.

New Kentico DevNet portal is out!

Juraj Ondrus    —       —    Featured Article
We have just launched a brand new DevNet portal for our Kentico community. In this article you will learn how you can benefit from this portal redesign.

Rate our Answers!

Juraj Ondrus    —       —    Knowledge Base Article
Ever received a support ticket reply from us that you weren’t happy with? Or one that blew your socks off and got development back on track? Either way, we’d love to hear about it!

Knowledge base articles you might find useful

Juraj Ondrus    —       —    Article
In the last couple of months we have created more than 80 new knowledge base articles, as well as updating old articles to match version 6 if needed. In this post I will mention some of the more interesting and helpful KB articles from the last couple of weeks.

Links resolving issue

Juraj Ondrus    —       —    Knowledge Base Article
In this article, we will show you what to check and change if you are having issues to display correct links to images or documents. The most common problem is that links are not resolved (they point to a relative path in the HTML output), or that the rendered URLs contain an additional “~” sign.

Enhancing the FindControl method

Juraj Ondrus    —       —    Knowledge Base Article
This article describes how to create a FindControl method which traverses the whole controls hierarchy to search for the given control. This approach is necessary, since the standard .NET FindControl method searches only one level deep in the hierarchy which is often insufficient due to the complex control trees generated by Kentico CMS.

Deleting multiple data entries from a Form

Juraj Ondrus    —       —    Knowledge Base Article
By default, you are only able to delete a Form's entries one by one. This article describes how to add a simple delete button to the editing interface to delete selected items at once.

Easter holidays 2011

Juraj Ondrus    —       —    Knowledge Base Article
In this post I would like to inform you that on Easter Monday (April 25, 2011), our technical support will be limited.

How to display content rating in smart search transformations

Juraj Ondrus    —       —    Knowledge Base Article
This article describes how to use the content rating control in smart search result transformations and ensure that the proper value is loaded. The example in this article uses the default “CMS.Root.SmartSearchResultsWithImages” transformation.

Adding tax to the shipping charge

Juraj Ondrus    —       —    Knowledge Base Article
This article describes how to customize your E-commerce checkout process, so that tax (e.g. VAT) is applied on the shipping charge, not only on the products.

Restricted web.config sections

Juraj Ondrus    —       —    Knowledge Base Article
Error message: This configuration section cannot be used at this path. This happens when the site administrator has locked access to this section using <location allowOverride="false"> from an inherited configuration file.

If you are getting this error message please read on.


How to make Country selector multi-lingual

Juraj Ondrus    —       —    Knowledge Base Article
If you use Country selector (for example in customer’s address in the E-comerce module) you can notice that the countries and states are always in English. This article explains how to ensure that you can see English names in English culture and translations for a different culture.

Calendar with more than +/- 5 years

Juraj Ondrus    —       —    Knowledge Base Article
If you use date/time fields in the document type or BizForm (with Calendar field type) you can see a textbox with calendar icon and Now link. When you click on Calendar the pop-up window appears where you can select years from dropdown list. By default, the current year is selected and then +/- 5 years. This article explains how you can extend the year selection.

Custom web part with editable regions – how to ensure unique IDs of nested editable regions

Juraj Ondrus    —       —    Knowledge Base Article
If you want to develop a custom web part which includes an editable text or editable image you can meet the problem that IDs of editable regions must be unique. If you place the custom web part  several times on your page the IDs of nested controls are the same.
This article will help you to develop a custom web part with unique dynamic IDs of editable regions.

New Hotfix 5.0.6 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 5.0.5 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 5.0.4 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 5.0.3 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 5.0.2 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 5.0.1 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.19 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.18 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.17 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.16 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

How to show newsletter(s) to subscribe in dependence on user´s role

Juraj Ondrus    —       —    Knowledge Base Article
This article describes how to show newsletter(s) to subscribe in dependence on user´s role.
Let say you have two kinds of newsletter issues (business and non-business) and two roles, for business partners and for others. Current newsletter subscription web part shows all of them. If you want to show business issues for business role and non-business for other role, you can use following approach.

How to set site's sections accessible per roles

Juraj Ondrus    —       —    Knowledge Base Article
This article describes how to set site´s sections accessible per role(s) with possibility to create a particular document type(s) inside role´s section. For example, site has several clubs (documents) and you want only club role(s) to have an access to their sections, and also to give them possibility to create some document type(s) in their section only.

New Hotfix 4.1.15 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.14 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.13 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.12 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

Inserting of new child document in OnAfterInsert method of Custom Tree node handler

Juraj Ondrus    —       —    Knowledge Base Article
It seems there is no new child document in the content tree which should be created by API in OnAfterInsert method of CustomTreeNodeHandler. However, the new document is listed in List view and saved in database. Why it happens?
This article will explain you why the node is not in the content tree and advice how you may make it appear. We will use a sample that we want to create a new Folder document if the document of custom type is created in CMSDesk.

New Hotfix 4.1.11 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.10 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.9 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.8 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.7 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. This hotfix was published today due to yesterday's public holiday in Czech Republic. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.6 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. This hotfix was published today due to yesterday's public holiday in Czech Republic. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

Upgrading from version 4.0 to 4.1

Juraj Ondrus    —       —    Knowledge Base Article
In the past few weeks we have encountered many occurrences of one issue after upgrading to version 4.1. In this blog post I will describe the issue and also how to solve it.

New Hotfix 4.1.5 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.4 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.3 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.2 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.1.1 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included, please read carefully.

New Hotfix 4.0.15 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.14 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.13 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

Steve Moss writes about working with ViewState

Juraj Ondrus    —       —    Knowledge Base Article
Steve Moss from Appetere Limited is describing in his blog post how to use ViewState on your web site and how to avoid some frequently logged exceptions in event log.

New Hotfix 4.0.12 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.11 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.10 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.9 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.8 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.7 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.6 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.5 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.4 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.3 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

New Hotfix 4.0.2 Released

Juraj Ondrus    —       —    Article
The new hotfix package was released and it is available for download. You can find the hotfix packages for appropriate .Net version in the Bugtracker (the orange box on the right). Instructions are included.

Accent insensitive search

Juraj Ondrus    —       —    Knowledge Base Article
This article describes how to search for words, where special characters set the accent of the word, regardless the fact if there are any special characters or not. This type of search is called 'accent insensitive search' and there are two ways how to perform such search task.

How to generate a picking|warehouse|product list besides an invoice

Juraj Ondrus    —       —    Knowledge Base Article
Currently on the configuration tab of the ecommerce section, you can generate an invoice, however, sometimes you could need also to ‘add’ a picking/packing list, so as an example be able to duplicate the invoice but remove any pricing information so it could be used internally for warehouse picking and packing.

Custom order

Juraj Ondrus    —       —    Knowledge Base Article
This document describes how to enable payment for the order outside the standard checkout process. It means that order is already created and you want offer your customers to pay for it later or pay only a part of the order total price.

Displaying only flags of other cultures, not the current culture flag

Juraj Ondrus    —       —    Knowledge Base Article
LanguageSelectionWithFlags web part is suitable for multilingual web site navigation. It basically allows you to switch between language versions of your web site and it shows all of the available languages to switch between. However, there are some situations in which you don’t want to show actual culture version within this web part.

Direct PayPal payment

Juraj Ondrus    —       —    Knowledge Base Article
This article shows how to redirect the customer directly to the payment gateway after clicking "Add to cart" button. This is mostly required when the membership is payed or by donations. 

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