• Search getting inconsistent results
    Question Nov 1, 2023
    Having some inconsistencies with smart search results. When using the Smart Search preview window the results are accurate and as expected. But when the results are requested through the MVC method (SearchHelper.Search()) the listed results are incomplete and vary. We have 2 s...

  • Redirect after a page is unpublished
    Question Apr 5, 2023
    Release notes for Refresh 8 state the following: ---------- Kentico Xperience 13 Refresh 8 (released December 13, 2022)New features: * Content management * Workflows and publishing – Content **editors can now set a redirect after a page is unpublished**, i.e., the Publish...

  • Simple insert causes database timeout
    Question Feb 14, 2025
    I built a quick script using the code from [here](https://docs.kentico.com/13api/content-management/pages#creating-pages-in-a-sites-content-tree) and it does create the page in the tree, but when I try to check out I get this error in the log: Description:Message: Exception o...

  • Get all urls
    Question Oct 4, 2023
    I am working with a Kentico 12 site and am building a tool to get all known urls for all current published pages. I can get all documents with something like var documents = DocumentHelper.GetDocuments() .Published(true) // Retrieve only published documents ...

  • K13 Areas with the following identifiers are missing from page markup
    Question Mar 16, 2023
    I'm getting this error suddenly (wasn't an issue before) when launching the site with IIS but am having no issue when running the site on IIS Express. I've double checked the names of the areas in the code and nothing has changed (if they had, the IIS express version wouldn't ...

  • Kentico 12 Rich Text editor widget media library path
    Question Apr 25, 2023
    Hi, I've downloaded the rich text editor widget for kentico 12 from here: https://devnet.kentico.com/marketplace/rich%20text%20editor%20widget When I want to insert an image the page crashes because the media library is very large. I can see in the network tab that it tries t...

  • In Kentico 13 Rich Text stripping out css code.
    Question Jun 22, 2023
    Before in Kentico's older version, we were able to put CSS style code or js code along with the HTML code in the rich text code body but now it strips out style code or script code and keeps only HTML-related code only. Is there any way to configure the rich text so it is abl...

  • CI for FormBuilder doesn't detect change when modifying an existing form (Kentico 13)
    Question Nov 16, 2023
    Hello, For an unknow reason, the CI doesn't detect any changes when I edit a component of my form in the *form builder* tab. For example, if I change the label of a field in the form builder and then I apply the changes, I can see the change reflected in my front-end site b...

  • Exclude from search not working until manual reindex trigerred
    Question Oct 18, 2023
    Hi, in Kentico, if I click exclude from search in a page general properties, the page is still visible in smart search results, until I manually triggers the reindex of indexes. The job Optimize local search indexes did run, but does not affect the search results. Also anoth...

  • Wanna get better and faster support answers?
    Article Jan 2, 2023
    Sometimes our support has to reply to your tickets with additional questions, and this causes delays. Spending a few extra minutes composing the initial issue submission can save you hours. In this post, I will show you 7 simple things that will save time and help us solve th...

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