• CPU Spikes
    Question Jun 26, 2025
    The web server with Kentico 12 Portal Engine installed is experiencing CPU spikes. When I performed a CPU dump, it indicated that the cause was related to code at the section responsible for creating tags. How can I investigate further to understand why tag creation is causing...

  • Scheduled Tasks not working.
    Knowledge Base Article Jan 2, 2024
    The Task Scheduler in Kentico is a crucial component for automating various processes and maintaining the system's efficiency. When encountering issues with the Task Scheduler, it's essential to follow a systematic troubleshooting approach to identify and address the underlyi...

  • Rename of page does not change URL
    Question Jan 3, 2024
    Custom Kentico 11 w/last hotfix MVC site using workflows. We occasionally need to rename pages due to subject changes in lexicon. We have renamed the page in the CMS and the Title of that page and published it but the live site still shows the old hyphenated name in the URL f...

  • Upgrading an existing site. Admin site fails when editing anything
    Question Apr 11, 2024
    I created a new instance of Kentico 13 Admin site and API and pointed the new apps to the old database. I ran the upgrade.sql script that came with the update app on the db and everything works except when I try to Edit anything. I get the following error: ![Image Text]...

  • Registration of the inline editor 'kentico-dropdown-editor' failed.
    Question Apr 23, 2024
    Hi, In Kentico 13 I added a Form on the page and they gave an Issue that the "Registration of the inline editor 'kentico-dropdown-editor' failed." When the form has been submitted with the Redirect URL they give me URL with the form name and ID. http://localhost:27979.com/K...

  • google indexing
    Question Jul 31, 2024
    While indexing a site using Google, we get a strange address line in the report: https://host/privacypolicy.aspx/queue.aspx/join.aspx/es5.aspx/direct_resolve.aspx/finally.aspx/cancel.aspx/async.aspx/debuggability/synchronous_inspection/promise/nodeback/catch_filter/finally/the...

  • Custom Amazon S3 Storage - "The process cannot access the file"
    Question Oct 1, 2024
    We have configured a custom storage module according to the follwoing documentation: https://docs.kentico.com/13/custom-development/working-with-physical-files-using-the-api/configuring-file-system-providers/configuring-amazon-s3 Occasionally, we have an issue that results i...

  • Failed local installation of K13 Xperience
    Question May 14, 2024
    Context: * I have given my user as well as the admin and trustedinstaller user all full access to the 'inetpub/wwwroot' folder. * I have tried the download as admin and deleted old download attempts from the above mentioned folder. * upon install no modules were unselected (i...

  • Missing images after patching Kentico
    Question Oct 7, 2025
    We recently patched Kentico from 13.0.133 to 13.0.193 (https://devnet.kentico.com/download/hotfixes) as well as updated the Kentico nuget packages to 13.0.193. We're using MVC methodology with the app being .NET 8.0 and Azure App Service/Azure SQL for hosting. After the patch...

  • Media Files Selector not loading in page builder
    Question Feb 20, 2024
    I have a simple property on my widget: public const string MediaLibraryName = "Images"; [EditingComponent(MediaFilesSelector.IDENTIFIER, Label = "Background image", Order = 1)] [EditingComponentProperty(nameof(MediaFilesSelectorProperties.MaxFilesLimi...

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