Thanks so much for getting back to me! We actually hired developers to build the site a few years ago, and only just got the administrative login details last week. I have way more familiarly with different CMS platforms, and do understand much about Kentico. I was trying to find the footer section to put the script in there, but cannot find it anywhere on the backend.
I cleared the cache and my cookies, but I still can't find any trace of the script when I view the page source on the pages I installed it on.
If you have any insight that would be much appreciated. Thanks!