• Smart Search index lock
    Question Apr 22, 2026
    Hi all, we are facing an intermittent issue where the Smart Search index files get locked which results in the Local Search tasks being stuck and piling up. I have tried multiple solutions one of them being the scheduler to execute search tasks but the use-case doesn't work fo...

  • Frequent ENDAPP
    Question Mar 12, 2026
    While looking at my even log, I see that I have many Application_End or ENDAPP, almost every minute. ![Image Text](https://res.cloudinary.com/dy0vswqqr/image/upload/v1773349750/ENDAPP_xdw05j.png) What could explain this behaviour. It is working fine on my test website perhap...

  • Kentico 13 WIF Auth Fail
    Question Jul 4, 2024
    Our admin site is setup with Azure AD authentication which works fine, the only issues is every couple of weeks the authentication fails with the WIF_AUTH_FAIL and we have to fetch the new certificate and generate a new thumbprint. Any way to prevent this?

  • duplicate instance for admin site
    Question Jun 18, 2024
    We use Azure as web service. Yesterday we have a lot request from third part website. Then Azure automatically added CPU instances for our admin site. In that time, admin site didn't work for our customer. So we want to check if duplicate instance for admin site is allowed. Al...

  • MicroPhone Access Issue in K12 Widget
    Question Oct 6, 2024
    I'm currently working on a custom form component within the K12 widget and attempting to integrate the Azure AI Speech Service for voice-to-text functionality. You can find the relevant documentation here: `https://learn.microsoft.com/en-us/azure/ai-services/speech-service/spe...

  • Image deleted from Media Library after using update button
    Question Jan 13, 2026
    **Symptom**: When using the update button to update an existing file inside a folder in Media Library (on Kentico Admin), that file is deleted from Media Library (deleted from Azure Blob Storage folder), but the record on database is kept. There´s no error message (Kentico p...

  • Getting The X.509 certificate CN=accounts.accesscontrol.windows.net is not in the trusted people sto
    Question Mar 13, 2024
    This is the process we are Currently following to Use Single sign-on Authentication using Azure Ad Claims Based authentication from Kentico settings The certificate which we are using is secured And Licenced it is Present in the Manage Computer Certificate --> Trusted People ...

  • Kentico 12 MVC Dashboard is blank, Bad request for CMS Scripts related to AppPath macro
    Question Mar 26, 2025
    In a Kentico 12 MVC updated to the latest hotfix we suddenly started having an issue where the dashboard was blank when logging into the CMS. We noticed errors in the webpage console related to scripts not loading due to a bad request. All of these script requests have the App...

  • Multiple contacts being created for a single visitor
    Question Apr 10, 2026
    We're running a v13.0.198 .NET core 8.0 site hosted in Azure App Service. We have been attempting to optimize the site for performance as we found activity tracking was very taxing with the number of visitors we were getting. One thing we noticed is when a user visits the si...

  • Media Library Folder Creation Timeout
    Question Dec 18, 2024
    Hi, we're currently facing a problem with the folder creation in the media library. We internally use an azure storage account (container storage) for the files. Whenever someone tries to create a new folder, the request runs into a timeout. (when I try to create one on my dev...

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