Image deleted from Media Library after using update button

Alexandre Zuppo asked on January 13, 2026 18:23

Symptom: When using the update button to update an existing file inside a folder in Media Library (on Kentico Admin), that file is deleted from Media Library (deleted from Azure Blob Storage folder), but the record on database is kept.

There´s no error message (Kentico popup alerts). The Kentico Event Log shows a "Information" type entry, code "UPDATEOBJ", description "Update Media file 'my img file name'" (it looks like success). No "Local Tasks" pending on Smart Search, No web farm tasks pending.

Environment: Kentico 13 (13.0.190) + Azure Blob Storage. Individual Azure webapplications to host the Admin and the MVC sites. The webFarm shows 2 servers: 'Admin' and 'MVC', both 'Healthy'. I am doing that with my user account which is Global Admin. On Media Library Security tab we use "Authorized roles" for all actions (create file, create folder, etc), then in the bottom panel, the "CMS Global Administrator (global)" role has checked in all actions (create file, create folder, etc). That specific folder (inside Media Library) has no other file and just few sub-folders, I mean no folder with more than 100 items in any level of that Media Library.

Any thoughts, ideas, suggestions? Thanks in advance!

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