• X13 Form builder not allowing updates
    Question May 16, 2024
    I'm having an issue with the form builder where I can't save any updates. For instance when clicking a Text input, changing it's label then hitting Apply, the Apply button goes gray, but the update never gets saved. There are no console errors and no event log errors. I debugg...

  • Getting Access to the Path Denied . For Paticular folder after applying hot fix 179
    Question Mar 24, 2025
    After applying hotfix I am getting below error in log. Microsoft.AspNetCore.Diagnostics.DeveloperExceptionPageMiddleware[1] An unhandled exception has occurred while executing the request. System.UnauthorizedAccessException: Access to the path 'C:\Abc reference\Pro...

  • Getting Repatative error PROCESSSEARCHTASK System.OutOfMemoryException
    Question Mar 21, 2024
    Hi Kentico team, we are repatatively getting this error in the `eventlog` PROCESSSEARCHTASK System.OutOfMemoryException and making our server slow down Can you please guide us what it causing this issue, and how can we fix this.

  • Issues with Code View in rich text editor (Froala) in Kentico 13
    Question Jan 2, 2024
    We're upgrading our site from Kentico 10 to Kentico 13, and in the page builder we've noticed an issue with the rich text editor widget's Code View. We're not sure if this is Froala or Kentico itself, but I think for at least one issue it's Kentico. The first issue is the URL...

  • Email sending error Could not load file or assembly 'System.Text.Encoding.CodePages'
    Question Feb 12, 2024
    Hello, I am currently having trouble getting emails to send after upgrading from 13.0.43 to 13.0.136. I have the following binding redirect in my admin side web.config and ensured I have MimeKit 3.3.0 and System.Text.Encoding.CodePages 6.0.0 installed: I am usin...

  • K13: Cache items not showing up in debug
    Question Nov 25, 2024
    Hi, I'm on v13.0.154. I'm trying to debug my output cache but the cache items don't show up: ![Image Text](https://i.imgur.com/YOlVjer.png) The code used to generate the cache is here: public async Task > GetListableDocumentRollupItemsAsync(string path, IEnumerable cat...

  • SharePoint connection with two-factor authentication
    Question Jan 9, 2026
    Hello, I am having a website developed using Kentico 13 and .Net Core and its current hotfix is 114. We have been using the SharePoint Connections for years and it has been working fine until recently. To increase security, we had to upgrade the account that we used for the ...

  • Class information for class 'CMS.CategoryClass' not found
    Question Apr 16, 2025
    Hello everyone, I'm currently working in Kentico 13 and facing an issue when creating a new site. I receive the following warning when trying to edit or delete a custom table or page type: [FieldEditor.SaveSelectedField()]: [DataClassInfoProvider.GetClassStructureInfoFro...

  • Email queue not sending emails after upgrade from Kentico 10 to 12
    Question Jul 18, 2024
    Hi, My company upgraded to Kentico 12 from Kentico 10 and since then the email notification system has stopped working. The emails end up in the email queue without being sent. Without changing any of the default SMTP server settings in settings -> system -> emails, the err...

  • Web Farm Sync issue
    Question Feb 4, 2025
    I have the Kentico 13 application below is the URL format of the application. I recently updated the version to the latest 13.0.173 after that my media files sync is not working when i am uploading a new media file. I have set the Web farm to Automatic and previously it was wo...

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