Web Analytics Graphs/Reports Broken after Migrating From Kentico 7 to Kentico 8.0

Josh Taylor asked on November 26, 2014 18:54

I am getting an error in the web analytics section after migrating from Kentico 7.0 to Kentico 8.0. All of the reports in the Web Analytics section of the site are broken. Here is one example error:

Event ID:

469475

Event type:

Error

Event time:

11/26/2014 9:42:56 AM

Source:

Report graph

Event code:

Description:

Message: Report graph 'pageviews.weekreport.graph' not found.

Exception type: System.Exception

Event URL:

/CMSModules/WebAnalytics/Tools/Dashboard.aspx?dashboardName=WebAnalytics&templateName=WebAnalyticsDashboard&hash=b711a717546a545d331a8cec4f0918c26ce472ff645408a4ffc635ba371e4f58

User agent:

Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko

This is happening for all of the analytics reports.

Recent Answers

Brenden Kehren answered on November 27, 2014 03:15

If you didn't customize any of the reports, I'd suggest creating a new instance of a v8 website and export all the reports and import them into your newly upgraded site.

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Josh Taylor answered on December 11, 2014 16:47

Thank you for your reply. None of the reports are customized, so this sounds like a good option. Could you provide the steps for exporting and importing the reports? I tried this once before, but somehow ended up breaking the entire site.

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Martin Danko answered on December 23, 2014 17:19

Hello Josh,

Install a clean instance of Kentico with the same hotfix
Open the sites application and export website... Do not preselect any objects, go through all the sections and make sure that everything is disabled for the export
And enable only Report to be exported and click on Select all button to export all the default reports as you can see on this Screenshot

Best regards, Martin

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Mike Enriquez answered on January 22, 2015 19:23 (last edited on January 22, 2015 19:26)

I tried the process as explaned by the response from Martin Danko, but during the import to my existing site I get the following error:

ERROR:  Error importing 'Reports' objects (application_widget_like_views_external_referrals)
Message: [ImportProvider.TranslateColumns]: Cannot translate columns 'ReportCategoryID', import the dependent objects first.

Exception type: System.Exception
Stack Trace: 
at CMS.CMSImportExport.ImportProvider.TranslateColumns(SiteImportSettings settings, GeneralizedInfo infoObj, TranslationHelper th, ImportParameters parameters, UpdateResultEnum& result)
at CMS.CMSImportExport.ImportProvider.UpdateObject(SiteImportSettings settings, GeneralizedInfo infoObj, Boolean siteObject, DataSet data, TranslationHelper th, Boolean updateChildren, ProcessObjectEnum process, List'1 importedParentIds, List'1 postProcessList, List'1 importedObjects, GeneralizedInfo parentObject, Boolean postProcessing)
at CMS.CMSImportExport.ImportProvider.ImportObjects(SiteImportSettings settings, DataSet data, String objectType, Boolean siteObject, TranslationHelper th, Boolean importChild, ProcessObjectEnum processType, List'1 importedParentIds)


ERROR:  Error during import process
Message: [ImportProvider.TranslateColumns]: Cannot translate columns 'ReportCategoryID', import the dependent objects first.

Exception type: System.Exception
Stack Trace: 
at CMS.CMSImportExport.ImportProvider.TranslateColumns(SiteImportSettings settings, GeneralizedInfo infoObj, TranslationHelper th, ImportParameters parameters, UpdateResultEnum& result)
at CMS.CMSImportExport.ImportProvider.UpdateObject(SiteImportSettings settings, GeneralizedInfo infoObj, Boolean siteObject, DataSet data, TranslationHelper th, Boolean updateChildren, ProcessObjectEnum process, List'1 importedParentIds, List'1 postProcessList, List'1 importedObjects, GeneralizedInfo parentObject, Boolean postProcessing)
at CMS.CMSImportExport.ImportProvider.ImportObjects(SiteImportSettings settings, DataSet data, String objectType, Boolean siteObject, TranslationHelper th, Boolean importChild, ProcessObjectEnum processType, List'1 importedParentIds)
at CMS.CMSImportExport.ImportProvider.ImportObjectType(SiteImportSettings settings, String objectType, Boolean siteObject, TranslationHelper th, ProcessObjectEnum processType, List'1 importedParentIds)
at CMS.CMSImportExport.ImportProvider.ImportObjectsData(SiteImportSettings settings)

Any thoughts as to why this might be happening?

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