Sync Error - Site not running - Cannot sync page content between two environments

MIdhun Sai Paluri asked on March 24, 2016 17:42

Hello all,

I am trying to sync a page between two environments and am getting the following error. Any ideas why?

SyncServer.ServerError: [SyncServer.ProcessSyncTask]: Site not running.

My environment:

I installed Kentico 9 instance and a site on an Azure Box with its internal IP - 10.0.0.4
I installed another Kentico 9 instance and the same above site on another Azure Box with its internal IP - 10.0.0.5. Both azure machines are exactly running the same sites.
I am using 14 day trial licenses on both of them as I am still evaluating Kentico 9.
I switched off the firewalls and explicitly opened ports on both systems - incoming and outgoing to make sure that firewall is not blocking this sync operation.
I can access http://10.0.0.4/CMSPages/Staging/SyncServer.asmx on 10.0.0.5 and vice versa too.
The same page is there in both the environments already. I just edited on line of text on 10.0.0.5 and want to see this change go to 10.0.0.4 using the staging module.
On 10.0.0.5, I added the 10.0.0.4 server in the staging module.
On 10.0.0.4, I made sure that the check box is checked on the Settings -> Versioning & Synchronication -> Staging -> Enable staging service
I configured both the Kentico instances in such a way that they both have the same code name.

Is there anything else that I am missing here? Any ideas please?

Thanks, Midhun.

staging module synchronization error

Correct Answer

Trevor Fayas answered on March 24, 2016 18:31

Kentico bases the "site" on the URL.

So the question is, doe Kentico recognize a website with the 'domain' of '10.0.0.4' and '10.0.0.5'?

What i would do is whatever the domain address for the sites are, add a host file to point the 10.0.0.4/10.0.0.5 for that domain on the sibling box (ex. put a host file for 10.0.0.4 secondbox.mysite.com on the 10.0.0.5 server, and a host file entry for 10.0.0.5 firstbox.mysite.com on the second server).

Tell me if that was the problem!

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Recent Answers

Brenden Kehren answered on March 24, 2016 21:15

You most likely have the sites configured incorrectly. To get a proper test setup one server as the target and one as the source. For purposes of testing, do this:

Make 10.0.0.4 the testing or source server.
Go to Settings>Versioning & Synchronization>Staging and check Log content changes and Log object changes in the Client (source only) section. Uncheck all other options in that section.
Make 10.0.0.5 the production or target server.
Go to Settings>Versioning & Synchronization>Staging and uncheck all the options in the Client (source only) section. Then in the Staging service (target only) section, enable the staging service and enter your username and password, which will be used on the Source (10.0.0.4) server.
Go back to the 10.0.0.4 server and go to the Staging application. You should receive a notice at the top stating no servers are enabled. Click on the Server tab and add a new server. Use 10.0.0.5 as the domain and enter the user and password you entered in the second bullet point on the target server.

What I'm guessing is you don't have the target server enabled and you might be trying to do bi-directional staging which ideally works when you have a single direction working properly. Also no need to setup a code name for a server, just configure as the documentation states to start with for single direction (dev -> live)

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MIdhun Sai Paluri answered on March 29, 2016 15:43

Thanks Trevor for your solution. Kentico needs the working URL with domain name instead of http://10.0.0.4 for the synchronization to work.

Thanks Brenden for the detailed steps. I did configure my sites as per your instructions initially.

One more important point to note here is that:

Synchronization will work only if the domain url of the site has the license. In my case, I had requested and got the license for first trial version site1.com but for the second trial site that I was running on another machine, did not have a license to run the site2.com. So, site2.com -> site1.com synchronization was working but the vice versa is not working.

Thanks for your inputs.

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