media library not showing files

Teresa Powell asked on February 19, 2016 17:32

Have something interesting going on with our media library. Currently if you open and look in the media library, it appears to be empty, none of the images display. However, if I go to add an image to a page, I can navigate to and see the images. Any ideas on what would have them not display when viewing the media library.

media library missing ima

Recent Answers

Rui Wang answered on February 19, 2016 21:49

can you check the event log app to see if there are any error message for media library?

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David te Kloese answered on February 19, 2016 22:01

Hi,

Could it be by any chance the images are selected from an other media library or even from an other site?

Greets,

David

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Cendyn Web answered on March 8, 2017 19:05

Have you found an answer to this? I am experiencing the same issue.

Upload files through media library and they disappear after a day. No record of them. However, if I go to add it through a content form I see the images but with broken placeholders.

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Herb Benton answered on January 8, 2018 23:42

Any resolution to this issue? We're also experiencing similar issues?

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David te Kloese answered on January 9, 2018 10:28

What type of file storing do you use?

In settings > System > Store files in

    Database
    File system
    Database and file system

If on file system could you check if it's the file or the DB record missing (DB table: Media_File)

Do you have Web Farms enabled?

if so does it happen on just one farm or all/multiple?

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Development Support answered on February 16, 2018 17:33

I'm having the same issue. In my case, it seems to be limited to Google Chrome. Any ideas as to what setting in Chrome that may be causing this behavior?

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David te Kloese answered on February 19, 2018 09:32

Could it be some cache? Try a private window or other pc...

Any script errors shown in Chrome?

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