Given license is in wrong format

Jerry Lam asked on December 29, 2023 16:30

When I tried to add a new license, it said "Given license is in wrong format". I just copied and pasted the key from the client portal and double-checked there were no spaces and with the correct version number. (Using 13.0)

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Juraj Ondrus answered on December 30, 2023 06:25

What is the Kentico version or product you are using? Are you copying the entire key - including the
DOMAIN:....
PRODUCT:CX13
EXPIRATION:....
SERVERS:....

section?

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Jerry Lam answered on December 30, 2023 10:28 (last edited on December 30, 2023 10:29)

Yes, I copied the entire key like this:

DOMAIN:localhost

PRODUCT:CX22

EXPIRATION:20240128

SERVERS:0

E7f43x3COCHZacs4pdfAO+n5NkNgKR9AGdHBwBN+Bsw6fDek52KYJJGmKVGh3H4fXx1k3sO/0ggPaxaD5MfBqUOP09idxtA9Y4wW1rMqFCLCaDTaH6Jr4IyadNN/MGOBSPmtgz1f4oWKaN4hFTr0cWnA8q2dp8upo6SQJHcKgpRqoBJt08Fr1vSQEDjf6QUjrt+1pSsu/QhBXbmi9F+s4sPAI5bvdoj7IUHKAlQsUzbCX0xJ5owNXguxFa9ygB4+P6mzoXspGaPgv10BQhBPRmH27AOXE97zncb07X/MIgii2x90QPPOigYQQL+hrhIY2bVmHCv3azymAFpWjHbs5A==

5 lines in total.

Version is 13.0 so it's CX22.

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Brenden Kehren answered on December 30, 2023 21:08

CX22 is for Xperience by Kentico not Kentico V13. As I mentioned in this post .

You need to install Xperience by Kentico to be able to use that key.

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Juraj Ondrus answered on January 2, 2024 05:14

Or, vice versa - since you are using Kentico Xperience 13, generate the license key for that version - the PRODUCT part of the key must say CX13. Not CX22

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