Forgot Password Not Working

Jacob Mallach asked on February 3, 2021 23:11

Hello,

When a user clicks "Forgot Password", they never recieve an email to complete the password reset. We are ONLY able to manually reset the password from the User menu.

How can we repair this?

Thanks for the help.

system password reset

Correct Answer

Brenden Kehren answered on February 4, 2021 00:13

What version are you using?

Check your email queue for any emails that may be stuck or have an error associated with them.

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Recent Answers

Jacob Mallach answered on February 4, 2021 21:37 (last edited on February 4, 2021 23:46)

Brendan,

The password reset is all working fine from Kentico. No errors from Kentico. It is Outlook that is discarding the reset email. Your feedback helped eliminate Kentico as the issue, which led me to think it was the email client.

Thank you for your help!

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