Unable to get image in Email

What mail service are you using to review the email? Is it web based like gmail or is it outlook? Did you look at the code of the email HTML to see what the link to the image was? Did you use relative paths for the images or absolute (whole domain)?

Hi Laura,

Thanks for the feedback. Yes we are using the relative path but when I am trying to inspect it looks like it does not take domain name, I have tried to paste domain in inspect environment and image is visible.

Could you please give some suggestion how to get dynamic domain name in email template.

Thanks, Nishant

Nishant, you have use absolute path in this case. Reasons being relative paths are environment specific. So when you are using a relative path it will try to resolve it using current environment from where to resolve.

Since the email service on which you are using email doesn't have image that's why it is throwing 404 error.

You should absolute path when sending emails so that email service can resolve it correctly.

Faced this numerous times.

As others suggest - every resource in an e-mail has to be publicly available and have absolute URL.

In an email template you can get an absolute URL using the following macro:

<img src='{% RootDocument.AbsoluteURL |(identity)GlobalAdministrator%}images/image1.jpg' alt="image" />

Whatever domain you have in the Sites>Site 1 domain is what will be returned in the macro above.

Hi,

Thanks for your feedback.

Brenden, Now I can see domain name but as in the site>sitedomain has only domain name but in my URL sitedomain/default.aspx also coming.

Then you need to ensure your settings are correct for the URL. Under Settings>Content>Web site content, set the default alias path. Under Settings>URLs & SEO>SEO - URLs set the default page to "Use domain root". This should eliminate the /default.aspx being added on the backside.