Ticketing/Inquiry system

Pretty general question. There are ticketing/support tools and software out there already. What part would you need to integrate with Kentico? Allow a user to submit a ticket? View status of tickets? If you simply need those few items you could use web services to the 3rd party tool and perform your CRUD activities by use of webparts.

Hi Mark. I work with Kentico CMS for a long time and never met something like you asked. At least in the public access. I think, you must develop this from the scratch.

From other side. What help desk system must do, by your opinion? Can you describe this more detailed?

Thanks.

I would recommend a third party for more robust offering of ticket management. and then have interfaces and integration points with your site's public facing experience. ZenDesk is a good starting point. APIs available is a feature you will want to look for.

Hi Mark,

I can just say, that it's definitely possible to built a ticketing system with Kentico as we are also using this on support. Kind of CRM completely customized and build on Kentico by our development team for internal purposes.

Best regards, Martin

Hey Mark, There are many ticketing systems out there. Are you looking for paid, free, remotely hosted or hosted on your server? I personally like using Helprace as it's easier to get started with and has a solid feedback community in addition to a helpdesk.