Smart Search giving error Request timeout

Manorama Patil asked on October 31, 2017 05:39


Smart search is not working in site as well as in CMS/Site Manager/ Administration

I am getting the error request timeout when I search anything on site. Same error comes when I try to access Smart search from CMS.

Please advice.

Thank You.

Recent Answers

David te Kloese answered on October 31, 2017 09:44

Any errors in the Event Log? Is this your production or development environment?

0 votesVote for this answer Mark as a Correct answer

Brenden Kehren answered on October 31, 2017 18:53

Not knowing a lot based on your detailed question, here are some articles I'd recommend checking out.

On top of checking the Kentico Event logs as David suggested, check the IIS event logs as well, they will lead you to more detailed information if there is no Kentico event log. Also, maybe update your question with more detailed information like your environment setup and what you have tried.

0 votesVote for this answer Mark as a Correct answer

James Clarke answered on November 1, 2017 09:09

Request timeout is instigated when you try to sound a host or website Do my Assignment for me and the conclusion is not charitable answers either initiated by high bandwidth operation.

0 votesVote for this answer Mark as a Correct answer

Manorama Patil answered on November 1, 2017 13:50

Thank You for the comments. Version of Kentico is 7 and site is live. Below is the event log

EventID: 3867620

EventType: E

EventTime: 10/31/2017 9:31:56 PM

Source: Application_Error


UserID: 53

UserName: administrator


NodeID: 957

DocumentName: Search Results

EventDescription: Message: Request timed out. Stack Trace:

Site: Sharjah Museums Authority_SMA

EventUrl: /Search-Results.aspx?searchtext=fort&searchmode=anyword

EventMachineName: SMD-WEBSITE

EventUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36


Even when I click on Smart search from Sitemanager/Administration I get below error. Please advice

Server Error in '/' Application.

Request timed out.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Request timed out.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): Request timed out.]

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1031

0 votesVote for this answer Mark as a Correct answer

   Please, sign in to be able to submit a new answer.