Recaptcha internal error occurred

brandon rogers asked on January 16, 2018 22:23

I am receiving n RECAPTCHA error that says "An internal error occurred: 562EAF959AB90.A6B6512.3F0765A9"

I am also getting a console js error "Uncaught ReferenceError: Recaptcha is not defined" when I look at the page in developer tools.

I am assuming that Recaptcha is being called before the jquery is loaded however this is all internal kentico functionality which I don't have control over. I have the exact code on different sites and it behaves differently. I am not sure how to resolve this issue.

Thank you.

recaptcha

Recent Answers

David te Kloese answered on January 17, 2018 10:19

Hi,

What Kentico version/hotfix are you using?

Have you checked the configuration as mentioned in documentation: docs.kentico.com/...ConfiguringreCAPTCHA ?

Do you have any custom css and/or scripting active on that page? If so try if the error still occurs when you disable them.

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Trevor Fayas answered on January 17, 2018 14:22 (last edited on January 17, 2018 14:23)

Along with David, make sure the JavaScript is actually being loaded, I think there was a bug that the recaptcha too had the JavaScript hard set to http so https secure sites wouldn't be able to load it since it wasn't secure.

I always load jQuery in the head (all other jQuery at the bottom of the body tag) since a lot depends on jQuery inside the page.

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brandon rogers answered on January 18, 2018 21:29

Thank you guys, the recaptcha works for other sites in our domain, so the set up is correct. It must be sometype of custom script that is causing the issue. I will keep you posted when I figure out the issue thank you!

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