Paypal payment issue

Giang Pham asked on August 14, 2020 03:36

Recently in our Kentico 11 ecommerce site, we have some PayPal online orders where the customer received confirmation on their end that payment was successful however it was not treated as such in Kentico nor was payment ever received in our account after a lengthy delay. It was pending for some time but eventually appeared as 'cancelled' and the status of the orders became Payment failed in Kentico

I’ve tried to use PayPal API to get info for those failed payments but only found their status in denied state without any reason included.

{ "id": "PAYID-L4OUCQQ32191693F2591020A", "intent": "sale", "state": "approved", "cart": "7SX16972HL495693F", ... "transactions": [ { "amount": { "total": "1079.00", "currency": "AUD", "details": { "subtotal": "999.00", "tax": "0.00", "shipping": "80.00", "insurance": "0.00", "handling_fee": "0.00", "shipping_discount": "0.00" } }, ... "related_resources": [ { "sale": { "id": "2D095668HU075135V", "state": "denied", "amount": { "total": "1079.00", "currency": "AUD", "details": { "subtotal": "999.00", "tax": "0.00", "shipping": "80.00", "insurance": "0.00", "handling_fee": "0.00", "shipping_discount": "0.00" } }, "payment_mode": "INSTANT_TRANSFER", "protection_eligibility": "ELIGIBLE", "protection_eligibility_type": "ITEM_NOT_RECEIVED_ELIGIBLE,UNAUTHORIZED_PAYMENT_ELIGIBLE", "transaction_fee": { "value": "28.35", "currency": "AUD" }, ...
} } ] } ], "create_time": "2020-07-26T08:39:30Z", "update_time": "2020-07-26T08:39:55Z",

}

paypal paypal payment

Recent Answers

Trevor Fayas answered on August 18, 2020 23:36

Are you doing an authorize then pay method? Or are you taking the payment directly? There is a setting that toggles, so perhaps you have it set one way but really it should be the other?

Is it only some orders that don't make it?

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Mika Hawkins answered on August 19, 2020 22:45

Hi Giang Pham, Here are 2 reasons for why your issue occured: The transaction may have been cancelled because it was an authorization request made by the supplier from whom you purchased the product. This request is a one-off debit, made by the merchant to check the validity of your card. Once the request is cancelled, the money will be released on your account. The e-mail you received notifies you to keep you aware that the related funds are back on your account. - The transaction may have been cancelled after a failed authorization request on your card, in which case the supplier would have decided not to charge the card. In this situation, it’s the merchant’s role to cancel the transaction and the money should go back to your account shortly. The e-mail you received notifies that the related funds are back on your account.

Regards, Mika Hawkins

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Anna Rogers answered on September 2, 2020 23:55

Even a request to the PayPal support is often useless. Most of the advice is about restarting the browser and it doesn't work. You can of course try to do this, but first you will be asked to verify that the amounts you submitted are correct. Have you accidentally typed an extra zero?

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