"New payment method" Stalling

Max De Los Reyes asked on January 15, 2024 16:43

Hello,

I am working in Kentico 12 and attempting to create a custom payment gateway. Per the documentation here, I am to register the new custom gateway provider class in the Store Configuration module under "Payment methods."

However, when I try to select "New payment method" or even edit an existing payment method, the application stalls for about a minute and does not give any indication as to why. Nothing occurs on the "Payment methods" page and nothing shows in the Event Logs. I have not experienced this anywhere else in the admin interface.

Has anyone else experienced a similar issue?

Recent Answers

Max De Los Reyes answered on January 15, 2024 19:09

I'd like to add that I've added some minor debugging measures (using EventLogProvider) to HeaderActions.ascx.cs (methods from which are called for the "New payment method" button) and the RaisePostBack() method is not being triggered at all upon the click of the button. I can confirm that this method is being triggered for other areas of the Kentico interface.

Does anyone have ideas on what could be wrong with this particular call?

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