Kentico 7.0.65 - Synchronization failed

Chun Shiung Loh asked on January 5, 2016 03:31

Hi,

Encountered the error message as below when perform synchronize item to Production stage:-

Dependent task "Update document banner" failed : Synchronization server error : Exception occured: The process cannot access the file "X:\Kentico\database\files\6a\xxxxxxx-xxxxx-xxx-xxx.jpg because it is being used by another process.

Anyone can help on this?

Thank You!

Best Regards,

Mandy

synchronization error

Recent Answers

Brenden Kehren answered on January 5, 2016 04:38

Most likely that file is being read or utilized by another process. What you might do is try a simple iisreset on the production server to reset IIS, then try the synchronization again. This should free up the resource that might have been using it before.

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Chun Shiung Loh answered on January 5, 2016 04:45

Hi Brenden,

We are discouraged to reset IIS on the production server.

Is there other ways to prevent it?

Thank You! Best Regards,

Mandy

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David te Kloese answered on January 5, 2016 09:56

Hi,

Do you have this problem only on this specific item or does it happen to all your items?

Perhaps the access rights aren't configured correctly on file level?

You can check the minimum security requirements, mainly the 'File system access'

http://devnet.kentico.com/articles/minimum-security-requirements-for-kentico-cms

Greets,

David

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