Issue with Form Submitting

Francis Carroll asked on October 3, 2023 15:28

Hey,

I am running Kentico 13.0.90 using IIS10 and ASP .NET Core.

I have created a new form on my site and when i submit this form it is giving the error 'Submission has failed. Please try again later'.

This is still being recorded in the CMS and email notifications are being sent sucessfully. There are no issues showing in the console or the Event Log.

iis 10 kentico 13 asp.net core

Correct Answer

Francis Carroll answered on October 5, 2023 13:03

Hey,

Thanks for the quick responses on this. I had tried the form redirecting and reloading and these both had no effect on the outcome.

The error occured when the user copied the form from an existing form and had a field that didnt exist in the form builder, after they had updated to suit their needs, and was referencing the old form field in the Auto Response section of the form.

This was resolved when i created a new form from scratch and informed the users to do the same moving forward.

Thanks again for the help!

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Recent Answers

Brenden Kehren answered on October 3, 2023 17:32

In the form definition, what do you have happening after the form is submitted? Are they redirected to another page? Is the form just reloaded? What happens?

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Jono Rickard answered on October 3, 2023 22:45

Heya Francis,

Have you checked the browser devtools network tab on form submission for an error?

I know Kentico's form submission ajax can sometimes respond with 500 errors and not log them in the event log - might give a clue to what the issue is.

Cheers Jono

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Brenden Kehren answered on October 4, 2023 00:28

Do you have the pagebuilder scripts on the page you're loading the form on?

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