Header and Footer disappear automatically

Nishant Khandelwal asked on February 9, 2017 12:59

Hi,

We build website on kentico 9.0 version. Now we are facing issue that many times header and footer automatically disappears. Unable to find reason.

If I checked in and checked out home or other page template then it appears.

Don't know why this issue is occurring. How can we fix this issue.

Thanks.

Recent Answers

Ilesh Mistry answered on February 9, 2017 13:20

Hi Nishant

Can you provide some more information on this please? Is the header and footer added to the Master Page? If so how are you adding them (through web parts or hard coding the HTML)? Have the page templates inheritance, been set up properly? What development model are you using (Portal or ASPX + Portal or other)?

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Nishant Khandelwal answered on February 9, 2017 13:52

Hi,

Is the header and footer added to the Master Page? NO,We made common folder where we created header and on master page we call header by page placeholder web-part.

We used web-part for navigation and search but other is HTML. development model is ASPX + portal.

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Development Support answered on February 9, 2017 19:49

Can you provide us with the configuration of your Page Placeholder for the header/footer? Maybe the path reference is relative or something like that.

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Nishant Khandelwal answered on February 15, 2017 12:22 (last edited on February 15, 2017 12:25)

As per kentico support I used multiple placeholder on single page which kentico not recommend so issue was occurring. I removed one placeholder. It solve my issue.

https://docs.kentico.com/k9/developing-websites/developing-websites-using-aspx-templates/using-both-aspx-and-portal-templates-on-a-single-site

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