Failed to publish document: The licence limit for feature SocialMarketing was exceeded

Linh Le asked on January 29, 2015 04:46

Hi, Anyone can let me know why this message is showing up? When i'm trying to publish some document on Kentico, My site license: - License expiration: Full license - License edition: Base

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Linh Le answered on January 29, 2015 04:47

My Kentico version is 8.0.1

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Brenden Kehren answered on January 29, 2015 04:50

What type of document are you trying to publish? Is it a blog post? Do you have twitter and/or facebook auto post enabled? If so, the base license doesn't allow for this feature, you will need to disable it.

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Linh Le answered on January 29, 2015 05:07 (last edited on January 29, 2015 05:10)

Thanks Brenden Kehren for your answering, This Document Type was defined by my self, It's not a blog post . Could you let me know how to check if twitter/facebook autopost enabled ?

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Brenden Kehren answered on January 29, 2015 05:24

Can you try to save your document again and then check the event logs, it should have more information as to what is being restricted. When you created your site, did you use an out of the box template like the Corporate site?

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Linh Le answered on January 29, 2015 05:53

I will see the message "The licence limit for feature SocialMarketing was exceeded. Please check event log to get more details." after click on SAVE button, my site was created from Blank site template

When i'm getting this error message, i also check on Event Log, no message there, just an inform i've just saved

Any idea ?

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Juraj Ondrus answered on January 29, 2015 08:31

Hi,

What web parts are used on this page? Are you using any AB or MVT testing or any FB/Twitter auto-posting features? I would say that on the page is used some web part or feature that is not allowed in your license edition.

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Linh Le answered on January 30, 2015 03:06

Hi Juraj, Their is no AB or MVT testing or FB/Twitter auto-posting on the page for this document type, How is the next can i check ?

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Linh Le answered on January 30, 2015 03:31

I found that the issue come from License Thank you Brenden and Juraj for your helping me

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