Email validation issue

Duong Tran asked on September 12, 2014 11:03

Hi there,

I'm facing to an issue of email validation in Biz Form. I was tested on new custom biz form and default site instance of kentico 8.

It's always says "invalid input". I cannot pass through the validator although I filled a correct email.

Image Text

Please help, Thanks, Duong

biz form validation

Recent Answers

Brenden Kehren answered on September 12, 2014 13:53

Maybe its not validating or revalidating it because you have another error on your page (credit in top right)?

Have you checked the field and checked the validation rule you have on it? What field type are you using? Textbox, email?

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Duong Tran answered on September 15, 2014 05:11

Hi,

I don't think so, this is one step checkout page (default kentico), I also facing this issue on contact form of Corporate site and any other custom site/form of Kentico 8.

Sometime I can go to next step by remove this field and create a same one.

I have passed this K8 setup to 5 persons for testing. 4 persons was met this issue like me, only 1 guy is NOT. I dont know why, it's very corking.

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Brenden Kehren answered on September 15, 2014 15:48

What is the field using for a validator? Maybe it doesn't like the .local at the end and is checking for a 2, 3, or 4 character (.us, .com, .info, etc) vs. 5 at the end.

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Duong Tran answered on September 16, 2014 05:35

Hi Breden,

I was tested for all of email type, I also involved my tester to this for help. Plz have a look at image below. That is all default form settings.

Image Text

Cheers,

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Filip Ligač answered on October 5, 2014 10:45 (last edited on October 5, 2014 10:47)

Hi Duong,

I have tested the "1-step checkout process" on a sample E-commerce site with the latest hotfix 8.1.6 and the validation did not throw any similar errors like yours even when I used the same e-mail address. Therefore my recommendation is to apply the latest hotfix for your current version - either 8.0.21 or 8.1.6 which should hopefully resolve the issue for you in case settings for E-mail field are really set to their default values.

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Duong Tran answered on October 7, 2014 05:36

Hi Filip,

Thanks for your support. It's now working fine on K8.1.x :)

Happy working with Kentico ! Duong

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