Email Queue

Darek Mucek asked on September 15, 2017 17:35

Hello, I've been trying to isolate an issue with our submission forms not being delivered. I see our email queue has been backed up for a couple days now and in the waiting "waiting" status. The error message on each record is "The server committed a protocol violation the server response was:" and nothing else. To my knowledge nothing has changed within our configuration (back or frontend).

I also tried to send a test email from the "Send Email" tab and that is stuck in the queue. If I try to select it from the list and attempt to resend, it fails as well.

Thoughts?

email queue

Recent Answers

Trevor Fayas answered on September 15, 2017 17:45

Just doing some googling, it may be that the SMTP server has changed it's configuration.

If your SMTP server requires username and password, you can try going from "myusername@domain.com" to "myusername" sometimes an SMTP server is set to require the domain, other-times not.

I would contact whoever controls your SMTP server and have them help you debug it.

I don't see any bug fixes in 9 and 10 for the Email sending, so probably not a kentico bug.

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