Email notification not sending

Kristopher Maier asked on January 13, 2017 17:36

I have created three different forms and I filled out the information to have them also send an email upon submission. The form ends up submitting correctly and the data stores but the email appears to not be going out.

Any suggestions?

Thank you

Correct Answer

Trevor Fayas answered on January 13, 2017 18:18

Yes, you need to provide it the SMTP server information in order to send.

Settings -> System -> Email

Enter in the information, then try to resend! You can also use the System -> Email to send test emails.

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Recent Answers


Trevor Fayas answered on January 13, 2017 17:44

Go to "Email Queue" and see if it's waiting to be sent (Sent email). Are they there?

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Brenden Kehren answered on January 13, 2017 17:44

Is it stuck in the email queue? Can you see any sent emails in the queue? IS the email valid that you are sending it to and from?

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Kristopher Maier answered on January 13, 2017 17:48

looks they are stuck in the queue. error message is "Failure sending mail". Do I need to enter settings for the email address I am sending from somewhere?

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Peter Mogilnitski answered on January 13, 2017 20:02

Make sure that "To" exists in the emails. I've had issue when macro was failing and "To" was missing.

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