Email Marketing - View email online - Access Denied

Luke Hook asked on October 19, 2018 16:45

Hi there,

Using Kentico 11 and Email Marketing module with some Marketing Automation. Set up is working correctly but recently the 'view email online' link generated displays the following Kentico error.

Access Denied The dialog parameters are not consistent, please try to reopen the dialog.

We have recently compeleted a server migration so our solution has been set up on new infrastructure (albeit cloned in it's entirety).

I have checked the file permissions on the directory and that all seems to be in order but I suspect possibly a permissions issue somewhere?!?

Any help you can provide would be great, Thanks, Luke

Recent Answers

David te Kloese answered on October 22, 2018 08:38

How did you migrate? start with a clean install? Or did you just restore a complete backup?

Do you have the same CMSHashStringSalt web.config key copied over?

Can you try Resign Macro's in the System module docs.kentico.com/.../Workingwithmacrosignatures-Re-signingmacros

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Luke Hook answered on October 22, 2018 11:10

Hi David,

This was a restore of a complete backup. I believe the CMSHashStringSalt would have been exactly the same.

I have tried resigning the macros but this did not solve the issue.

Thanks, Luke

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David te Kloese answered on October 22, 2018 11:16

Since it's a restore a change in permission doesn't seem obvious...

Does the issue happen only to older mails or also to the ones send from the new server?

Can you check the Event Log for a more detailed description of whats missing?

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