Corrupt pdf's

Milo 145 asked on March 12, 2014 16:25

Not sure if it's Kentico or the box that Kentico is hosted on but when pdf's are downloaded I'm getting reports of file corruption. I took a look at the pdf in notepad and sure enough massive corruption. Any ideas would be much appreciated.

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Brenden Kehren answered on March 12, 2014 16:33

When is it happening? Can you see them fine before you upload them to the server? What method are you using to upload them to the server?

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Milo 145 answered on March 12, 2014 16:36

Yes double check the files before upload. Uploading via cmsdesk.

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Milo 145 answered on March 12, 2014 16:47

I was just digging around and was looking at the original file that was reported as corrupt, the one I looked at this morning and verified it was trashed. I just now viewed it inside the cmsdesk (a browser) and it loads fine. Looks like it has to do with when the file is downloaded that is causing the corruption.

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Brenden Kehren answered on March 12, 2014 17:21

Could it be possible the browser plug-in to view the PDF is corrupt? Maybe try reinstalling Adobe Reader. Could be the way the PDF's are created, I've had problems with the way PDFs on certain machines and was not viewable on others machines.

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Milo 145 answered on March 12, 2014 17:42

I hear you on that but too many people across different platforms and browsers have complained. I've got a few test users in the office I know their config. I'm seeing inconsistent results as well in the office so I think its Server side not client. It's an IIS 7.5 box. Digging around I noticed Dynamic Content Compression was enabled by default but the Role was not installed.... Anyone else run Kentico on ISS 7.5?

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Filip Ligač answered on March 15, 2014 14:48

Hi,

Have you tried to upload .pdf files to CMSDesk from different machines? If it causes the same problems on all of them, it is definitely a server side issue.

If you have already tried that, we could continue troubleshooting if you could send us an e-mail to support@kentico.com and give us access to your site so we could reproduce the issue and test it directly on your site.

Thank you.

Best regards, Filip Ligac

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