Buyer Beware: Bugs in Content Management Systems

How do you ensure that bugs don't get in the way of your web development with CMS of your choice?
For a CMS vendor to promote the features of their system, a nice orderly list will suffice. The prospective client can run down the list, checking that all required features are available. However, a deeper consideration when choosing a vendor should undoubtedly be how well it runs. Will bugs slow down development? Or halt it altogether?

Frequency of bugs is not measured easily; it requires a high number of customers who use the product extensively over a long period for time to really reveal the truth. And bug occurrence is not something usually included in a features list. But let’s face it; there is no software without bugs. So an additional measurement to the number of bugs is to measure the time it takes the vendor to fix them.

Kentico CMS is not only low in bugs, but is also backed up by an industry-unique 7-day bug-fixing policy. This means that the development team fixes all reported bugs within 7 business days, so clients can focus on their projects, rather than fighting bugs or trying to find workarounds. What’s more, Kentico has the Trees for Bugs initiative. For every bug found in its CMS, Kentico not only fixes it fast, but also plants a tree in compensation.

Find out what clients say about Kentico’s bug handling.

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Petr Passinger

Petr is the Senior Business Analyst, responsible for the mapping and optimization of the sales funnel and revenue cycle leveraging the Kentico Customer Experience Management solution for online marketing activities.