What can cause Contact Management section to appear cached

Josh Heaton asked on February 16, 2016 18:51

We had a visitor come to our site yesterday, and fill out a form. We received the notification shortly after as expected. However, when we went to view that contact's activities we didn't see the Activity listed, nor other recent Activities for the visitor. However, going back today we seen the Activity and others listed that weren't displayed yesterday. This issue was reported by one of our marketing users. The user also commented that he wasn't able to see any recent activities (last 3 days). I logged in yesterday and was able to see activity that he wasn't seeing.

Would any configured caching mechanism in Kentico cause this? Would this likely be the user's browser cache?

Recent Answers

Rui Wang answered on February 16, 2016 23:12

By default, the system logs activities into temporary files and batch-processes them periodically. But depend on which version you are on, the process is little different.

In V8.1 and V8.2, there is a setting in web.config for the interval which you can adjust. https://docs.kentico.com/display/K82/Enabling+activity+tracking

In V8, that settings key wasn't available, but there is something else https://docs.kentico.com/display/K8/Enabling+activity+tracking

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