web farm always transitioning

Sylvain C. asked on March 11, 2026 04:52

Using kentico 13, I have one my 2 web farms whcih is always transitioning. The web farms are created automatically. I already tried to restart them several times, recycle my pools and other suggestions I ahve found on the web. My web server is named prod1 and my live site url is www.mysite.com and the URL of my admin site is admin.mysite.com. One web farm named prod1 is healthy but the second web farm named prod1_AutoExternalWeb is alway transitioning.

What could be the reason or approaches to solve this issue? Is it even an issue?

kentico 13 admin

Recent Answers

Technical support leader

Juraj Ondrus answered on March 11, 2026 07:24

Are both apps running on one machine? If yes, what is the IIS setup? Is each app using its own IIS web site? E.g. the apps are not nested.

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Sylvain C. answered on March 11, 2026 17:25 (last edited on March 11, 2026 17:25)

Thank you Juraj. There are both on the same IIS server named prod1 and each one has its own IIS web site:

-prod1
    |->admin
    |->mysite

The live site (mysite) has been developed using ASP.Net Core. Each one is having its own pool as described in kentico documentation, proper permissions have been given to the folders. This site is our target server in the staging process.

Please let me know if you need more information.

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Technical support leader

Juraj Ondrus answered on March 12, 2026 11:33

The setup looks OK. I would also check any firewall rules and make sure the two sites can listen to each other.

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Rory Aherne answered on March 12, 2026 14:27

If you have more kentico instances on the same web server this might help...

https://github.com/heywills/xperience-enhanced-webfarmname-provider

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Sylvain C. answered on March 12, 2026 18:55

Thank you I appreciate your feedback. The source server which is on an internal server works nice with both healthy web farms. I will investigate the firewall rules.

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