Unable to save widget(s) and their values

Gihan Perera asked on December 9, 2020 15:06

Im experiencing some issue while on widget saving. It some time saving their values but sometime is not. I checked event log and it also indicate that doc has successfully updated. but it won't reflect after saving(still shows old values)

Any idea what it might be.

Btw im already applied latest kentico patch v12.0.91. but no luck

kentco12 widget

Correct Answer

Daniel Merta answered on December 14, 2020 08:45

It turned out that this issue may happen if page builder scripts are registered in multiple places. If they're registered for example in the main _Layout.cshtml file, they shouldn't be registered also in individual Views.

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Recent Answers

Juraj Ondrus answered on December 9, 2020 20:06

Are you using MVC or portal engine? Please, check the browser console - there could be some errors or failed requests logged which could tell you more on what is going on.

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Gihan Perera answered on December 10, 2020 04:01

Im using MVC and there no any errors on browser console

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David te Kloese answered on December 10, 2020 09:24

Could it be that you implemented caching without any dependencies?

Or it could it be in your code you retrieve the "wrong" version of the page? So you only retrieve the published version, but since you didn't save the page yet the values are still displayed using the current published version. You can check if you're currently in edit mode or live site.

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Gihan Perera answered on December 10, 2020 20:51 (last edited on December 10, 2020 20:55)

Can check is this error related to this issue?

Image Text

GetResource.ashx?scriptmodule=/CMS.Builder/ModalDialogService.js:1

Uncaught TypeError: Cannot read property 'stopPropagation' of undefined at t.addModalDialogOverlay (GetResource.ashx?scriptmodule=/CMS.Builder/ModalDialogService.js:1) at Module.receiveMessage (GetResource.ashx?scriptmodule=/CMS.Builder/PageBuilder/Messaging.js:1)

Uncaught TypeError: Cannot read property 'allowPropagation' of undefined
at t.removeModalDialogOverlay (GetResource.ashx?scriptmodule=/CMS.Builder/ModalDialogService.js:1)
at Module.receiveMessage (GetResource.ashx?scriptmodule=/CMS.Builder/PageBuilder/Messaging.js:1)

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