template based email marketing is not sending emails

Farah El Agha asked on January 10, 2018 16:21

Hello, I am using a template based email marketing and I have followed the steps to define sender, subject and email info. after I send the email it shows in Reports > Overview that the email is send and delivered, though the email was not delivered. Also the drafts are not being received though the system shows that the draft has been sent. am I missing something? screenshot

Recent Answers

Brenden Kehren answered on January 10, 2018 19:03

Who do you have your SMTP agent setup through? If you're using SendGrid or another agent, some of them may hold those emails until you verify the activity is valid.

For instance, had a SendGrid account for one of my clients for 3 years but only sent 5-10 emails through it every month. We started using email campaigns in Kentico and sent out a campaign with 36,000 emails in it and SendGrid held them all until we verified the activity was valid.

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