Symbols in Recipient emails field for Form Notification Email

Terrence Foulk asked on June 21, 2017 17:11

I am trying to have a Kentico form forward to our project management tool using an email similar to example+projectid@example.com. But the email won't send to the example email address. All other emails in the recipient field will receive the email without any problems.

Would a plus '+' symbol in an email address cause the email not to send to that particular recipient?

Could it be an issue because we have the plus '+' symbol restricted in settings for Forbidden URL characters or related to URL encoding/decoding?

Thanks

Recent Answers

Peter Mogilnitski answered on June 21, 2017 19:02

'+' is allowed. Take a look at the E-mail Queue. See if your email is in the queue and if there is an Error message. You may also try to send email from there to simulate this issue. Click 'send email' tab put your example+projectid@example.com as recipient and then check the queue again. Image Text

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Terrence Foulk answered on June 21, 2017 21:09

The email shows as sent in the queue, with no issues.

And I can send to the email through Outlook without any issues.

Is Kentico encoding it?

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Terrence Foulk answered on June 29, 2017 17:20

Has anyone else had this issue?

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Brenden Kehren answered on July 20, 2017 07:44

If it is successfully being sent from your SMTP provider then the issue is on the receiving end. Chech with your email admin.

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