site crash after a few days

Jon Jiang asked on February 8, 2016 21:03

Hi, We launched our Kentico website last year. It worked ok for the first a couple of months. However, the site crashed the 2nd time today. I am saying "crashed" because the main page doesn't show the correct content and format it suppose to be. After restart the application at IIS, the site recovered. I had checked the application log on our server, but no significant evidence indicating what was wrong. Any thought on this issue?

Thank you

Version: v.8.0.21 Windows server 2012 Standard .net framework: V4.0

crash

Correct Answer

Joshua Adams answered on February 8, 2016 21:10

What version site are you running? Is it hosted on a physical server or in the cloud? Any customizations?

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Recent Answers

David te Kloese answered on February 8, 2016 23:57

Hi,

Does the Kentico Eventlog give you any errors or more info? Any changes made to the server recently (windows updates, security settings, main IIS configurations)?

Greets,

David

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Jon Jiang answered on February 9, 2016 19:57

It is under Version: v.8.0.21

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Jon Jiang answered on February 9, 2016 21:20

And, the app is on Cloud.

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Brenden Kehren answered on February 10, 2016 14:06

So where in the cloud? Is it on shared hosting or an actual server (virtual or physical)? If shared hosting you might check out to see if you have restrictions on memory. Kentico v8 and above recommend/require at least 1GB of memory. This is a very common limitation on shared hosting.

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