Should I use the rebuild scheduled task to recalculate the score on EMS?

HelenaG Grulichova asked on September 11, 2012 06:08

Should I use the rebuild scheduled task to recalculate the score on EMS?

Correct Answer

HelenaG Grulichova answered on September 11, 2012 06:08

The score is counted automatically when a contact makes an activity or meets a rule. Re-calculating is needed only if you change the rules. In this case you can recalculate the score manually in CMS Desk -> On-line marketing -> Scoring -> edit -> Recalculate. The scheduled task is helpful only if editors often change the rules and could forget to recalculate the score.

Please be aware that the scheduled task throws away the current score and counts the new values on the fly, so you can see temporary results there while the task is processed. Also all the Limit notification e-mails are sent again if the scheduled task is executed.

See also: Managing scores

-hg-
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