Quick access buttons on admin dashboard are not loading with blank placeholder

chen yan asked on September 26, 2017 15:09

Hello,

We have a site which is currently running on 8.1. For quite a while, the quick access buttons on admin dashboard are not loading only with the blank placeholder. no errors in the console and all js and fonts are loading correctly.

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chen yan answered on September 26, 2017 19:49

So found the issue. The reason is because we set up a webapi version 1 for some custom development which we set that to be camelCase. But since kentico also uses webapi version 1, the camelCase setting conflicts its original PascalCase which angularjs uses for its dashboard. That's why nothing loads on dashboard. SO BE CAREFUL WHEN YOU USES WEBAPI V1 and upgrade kentico to use WEBAPI V2 if possible. Thank you!

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Rui Wang answered on September 26, 2017 16:15

Are you talking about all the App tiles on the dash board? Do you see a gear button on the page which you can personalize the dash board?

Does the black dash board happen to everyone? How about using different browser?

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chen yan answered on September 26, 2017 17:03

Thanks Rui for jumping on this. Yes, there's a gear but everytime we try to add new app button, the button will be a blank placeholder and all the buttons are not clickable. And yes, it behaves the same in all browsers. Maybe there's some js blocking but there's no console error which gives us no clue to analyze the problem..

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Rui Wang answered on September 26, 2017 17:07

instead of missing JS, can you check to see if any CSS or font files are been blocked or have conflict with your own CSS and font files?

Also, does the application icons show up correctly in other part of the Admin UI?

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chen yan answered on September 26, 2017 17:22

Icons are loaded correctly on other places. The buttons on the dashboard is not only blank but it's not functioning at all. If seeing the markup, there's not any angularjs related markup data kicking in. But all js are loading fine too. Looks like nothing is missing.

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Scarlett Charlize answered on October 3, 2017 15:06

On that topic in the modification you'd consume to composition out an inquiry of that figure material in assessment of that arena an inducement in the instance page category. Consequently for Custom_Assignment that prearranged placeholder, you will show every access buttons on admin dashboard are not loading with blank placeholder.

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junsu kiu answered on October 30, 2017 04:25

It’s my first time to visit this site & I’m really surprised to see such impressive stuff! geometry dash

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