Page Template was not found.

web dev asked on April 30, 2019 15:25

hello kentico team i always get this issue while i was creating page template or add new licences is there any solution (Template was not found) thanks

Correct Answer

David te Kloese answered on May 2, 2019 10:16

It might have ended up in the Recycle bin if that is enabled.

recycle bin

If you know what you deleted you could get it from another instance (or import/export it from a clean installation).

Last resort would be to restore a backup if you have it...

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David te Kloese answered on April 30, 2019 15:32

Where are you getting this error? As a direct result of hitting the "New Template" or license button?

Do any other "New" buttons work? Like pages, sites, page types, ...?

Can you check if there are more details in the Event Log?

Is it a one time error, or have you never been able to create a template or add a license?

What version and hotfix are you using?

Image Text

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web dev answered on April 30, 2019 15:38 (last edited on April 30, 2019 15:38)

David te Kloese yes the pages are work Image but in template module i get this template was not found ,also i want to update licences but i have the same problem i am using kentico 11

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David te Kloese answered on April 30, 2019 15:44

Can you edit any of the templates that are already present?

Could you check the database permissions for the user you use to connect to the database?

Recommended is role db_Owner, but you can also limit it:

docs.kentico.com/.../#Minimalsecureconfiguration-MinimalconfigurationforanSQLuseraccount

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web dev answered on April 30, 2019 15:53

yes i can edit templates that are already present but in general tab i get template was not found i think that there is important template was deleted

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David te Kloese answered on April 30, 2019 16:38

Have you checked the your SQL user database role? and is there anything in the Event Log?

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web dev answered on April 30, 2019 17:43

actually by mistake i delete one of UI template is there a way to restore it

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