New registered user is updated as a public user and not able to change password using forget passwor

stark g asked on March 20, 2019 04:49

Hi Team, I am facing this issue, when a new user is registered from the live site, the kentico is adding the user in the users list and updating the public user details with this new registered email id, So when the newly registered user tries to change password using forget password he was not able to do that, as his email id was set under the public user he was not able to change the password using forget password form. Can i fix that issue.

Recent Answers

Brenden Kehren answered on March 20, 2019 12:33

Why are they registering as the public user? Have you written code around the registration process?

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stark g answered on March 20, 2019 13:48

No, I am using the alternative form from the ecommerce.customer and trying to validate the user and save the user.

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Brenden Kehren answered on March 20, 2019 18:19

Couple things you need to check:

  • Is the user enabled after registration?
  • Does the user have to validate the registration process by clicking a link in an email sent to them? Settings > Security & Membership > Registrations > Registration requires email confirmation
  • Does the site require an admin to approve the registration? Settings > Security & Membership > Registrations > Registration requires administrator's approval
  • Does the site require unique emails? Settings > Security & Membership > Registrations > Require unique user emails
  • Are there any errors in the Kentico event log?
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Andrew Gupta answered on April 23, 2019 14:22 (last edited on April 28, 2019 10:01)

That is what happend to my previously activated account.And also according to @Brenden mcdvoice non of the mentioned possibility could be the reason except there can be any error in Kentico event log

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