Hi Team, I am facing this issue, when a new user is registered from the live site, the kentico is adding the user in the users list and updating the public user details with this new registered email id, So when the newly registered user tries to change password using forget password he was not able to do that, as his email id was set under the public user he was not able to change the password using forget password form. Can i fix that issue.
Why are they registering as the public user? Have you written code around the registration process?
No, I am using the alternative form from the ecommerce.customer and trying to validate the user and save the user.
Couple things you need to check:
That is what happend to my previously activated account.And also according to @Brenden mcdvoice non of the mentioned possibility could be the reason except there can be any error in Kentico event log
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