Media Library Folder Creation Timeout

Franz Hofer asked on December 18, 2024 17:05

Hi, we're currently facing a problem with the folder creation in the media library. We internally use an azure storage account (container storage) for the files. Whenever someone tries to create a new folder, the request runs into a timeout. (when I try to create one on my dev machine, the request never terminates).

Strange is that the file upload itself works, only the folder creation times out. We're using Kentico 13 on v13.0.163.

The UI shows the following error message:

"500 - The request timed out. The web server failed to respond within the specified time. "

Exception message that is in the logs only says: "Request timed out."

If I forgot to add important information, please leave a comment.

Does anyone know how to solve it, or has experienced similar problems?

Thanks

Edit: Now I tried to add another folder, the request timed out again, but the folder was created successfully and shows up in the file tree after a refresh.

Recent Answers


Juraj Ondrus answered on December 19, 2024 05:03

What is the version of the Microsoft.Azure.Storage.* packages in your solution? It should be 11.2.2. If you have updated them, then this is the reason. Kentico does not support newer versions yet. You need to downgrade them.

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