Login page error

Itsna Alfin Nur asked on July 6, 2017 11:41

Hi, Im using kentico 9,

When I try to login, got system error, even i put blank username and password. I think login page not working. but the web page is fine. please help me. thankyou

Recent Answers


Brenden Kehren answered on July 6, 2017 15:10

If this is a fresh install of Kentico you can log in with administrator as the username and a blank password.

If you need to reset an admin password check this documentation out. Look in the "Recovering administrator password" section.

1 votesVote for this answer Mark as a Correct answer

Itsna Alfin Nur answered on July 10, 2017 04:54

No, its not fresh install. I think the login page is not working and got error on every action. Is kentico have error log files? where is it?

0 votesVote for this answer Mark as a Correct answer

Prashant Verma answered on July 10, 2017 06:41

Yes Itsna, kentico do have error log, you can check event log to view your error details, there is something wrong with your code.

Just checkout the event log , let me know, happy to help you !

0 votesVote for this answer Mark as a Correct answer

Itsna Alfin Nur answered on July 10, 2017 07:03

Sorry, where can I access to event log? I cannot login so I cannot access all backend page, thankyou

0 votesVote for this answer Mark as a Correct answer

Prashant Verma answered on July 10, 2017 10:44

Oh okay, do you have access over database? if yes then check with below query. select * from CMS_EventLog ORDER BY EventTime desc

To see the event log details:

you can see the detailed error information in EventDescription column.

Thanks

Happy to help you !

0 votesVote for this answer Mark as a Correct answer

Itsna Alfin Nur answered on July 11, 2017 05:33 (last edited on July 11, 2017 05:34)

Hi, the event log error description is like this : "Message: Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that, < machineKey > configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster." Can you explain whats the error? Thanks

0 votesVote for this answer Mark as a Correct answer

Itsna Alfin Nur answered on July 13, 2017 10:13

Hi, any idea? I have put machineKey manually on web.config but still error. please help, thankyou

0 votesVote for this answer Mark as a Correct answer

   Please, sign in to be able to submit a new answer.