licensing root domain and www website

Helpdesk AEGO asked on August 21, 2018 07:49

We have 7 domains licensed. for example, with the website as I can get to ok but when I try it reverts to and this page cannot be displayed error message. In Kentico for the site the main domain, is fully licensed.

I have added an alias of www as a domain alias How can I force the to direct to the actual website of ?

Thanks in Advance, Regards, Peter W

Recent Answers

Dawid Jachnik answered on August 21, 2018 10:47 (last edited on August 21, 2018 10:47)

Take a look what you have set in Settings > Select your website > URLs and SEO > SEO -URLs > Process domain prefix you should have set Always use domain with www prefix.

Try also clear browser cache.

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Brenden Kehren answered on August 21, 2018 14:06

In addition, if you have the setting Dawid talks about set to either require www, you will need an alias in the site for the other variation of the domain without the www. For example, if on the site you have the domain set as "", you will need a domain alias for "" as well. This will allow either domain (with or without www) to be brought up. Now if you have always force non-www, then you'll want the "" in the site domain and "" as the alias.

When the setting is forcing WWW or non-WWW it performs a redirect to the other domain and if that domain is not an alias or the actual domain, the system can't bring it up.

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