Kentico analytics stopped working

Philip Butler asked on April 3, 2014 03:25

We have built a website for a customer www.alhayat.com and enabled the kentico analytics using kentico 7, on the site we display page views to the user when they scroll over an article. This was working fine since go live over a month ago (22.02.2014) but as of 02.04.2014 the kentico analytics have stopped working (no page views being recorded).

steps I have followed:

Checked the settings in the cms site manager > online marketing web analytics to confirm enabled
Checked the log files to make sure old data is being archived deleted.
created a temp folder and copied from web analytics to make sure corrupt file or dodgy data not causing the problem.
Run IIS restart from command line to restart IIS to restart application pools etc.

Does anyone have any other suggestions on how to rectify this issue ? process is working but no data being recorded.

kentico 7 web analytics

Correct Answer

Brenden Kehren answered on April 3, 2014 07:25

There are two scheduled tasks

Process activities log
Process analytics log

Ensure they are both running

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Recent Answers

Philip Butler answered on April 3, 2014 11:48

Hi Brenden

Thanks for your reply, where do the two two scheduled tasks live ?

Process activities log Process analytics log

Thanks again for your help

Phil

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Brenden Kehren answered on April 3, 2014 14:29

You can find scheduled tasks in Site Manager>Administration>Scheduled Tasks. By default it shows site specific settings. You will need to switch to Global (top left of the page) to see those tasks.

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Philip Butler answered on April 4, 2014 02:20

Hi Brenden

Thanks for getting back to me, yep just checked they are enabled and executing

Thanks for your help, analytics are now working again

Cheers Phil

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