Kentico admin error - Unauthorized Activity Detected

Srikrishna Podduturi asked on September 9, 2020 17:16

Hi,

I am getting below error when i tried to edit any page of our website through Kentico admin interface.

                Unauthorized Activity Detected
You are seeing this page because we have detected unauthorized activity.
If you believe that there has been some mistake,
Click here to e-mail our website-security team and describe your case.

I have tried to enable staging from our test server (which has url as ip address) to live. Could you please suggest of why i am getting this and how could i solve it.

Thanks in advance.

unauthorizedaccessexcepti

Recent Answers

Brenden Kehren answered on September 9, 2020 18:51

Seems like it may be a firewall issue internally OR some browser extension you might have added on.

What version and development model are you using? (Portal Engine, ASPX, MVC)

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Srikrishna Podduturi answered on September 10, 2020 09:45

I am using Kentico 12 (Hotfix 45) and MVC development model. How to solve this issue so that i can edit the pages again.

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David te Kloese answered on September 10, 2020 10:35

So you get this error when staging from test to live?

Probably the Live environment needs to open up the connection from your test environment.

the Click here to e-mail our website-security team sounds like your internal IT department and should know what they need from you to open it up.

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Srikrishna Podduturi answered on September 10, 2020 10:57

I will definitely email IT team regarding this. I am getting this error when i tried to edit any page on Kentico admin interface. I am also getting same error when i open permissions or Debug module. Also, i am unable to expand any menu item under Settings.

I have tried to enable staging from test to live but it does not work. The live server does not connect from test. I have emailed IT team regarding this.

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Dmitry Bastron answered on September 10, 2020 13:22

There could be other causes as well:

CDN - does you live website use a CDN? It could be blocking some of your requests and display this warning instead.
Firewall or VPN - does you live website admin require you to be connected to VPN? Or firewall on live website could be blocking these requests.
Browser. Have you tried incognito or a few other browsers? I'd recommend testing in Chrome Incognito and probably few other browsers.

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