Kentico Admin doesnt load in windows 10

Ben Janssen asked on May 31, 2017 22:13

I'm running Kentico version 9.0.1 on windows 10 machine and the site runs fine. However the dashboard times outs. Chrome inspector tools tell me a few JavaScript files were not found. I put the same site on a windows 7 VM and it works fine.

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Brenden Kehren answered on May 31, 2017 22:22

It's most likely due to 1 of 2 things:

  • Cached javascript files - clear your cache in your browser
  • macros needing to be resigned - resign the macros

Did you recently do an upgrade? If so, one of the 2 will resolve the problem

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Ben Janssen answered on May 31, 2017 22:26

Tried clearing the my cache. Its a new copy of a site i pulled from a different server. No upgrades. I cant resign the macros. Once logged in i get a blank dashboard screen and no access to any apps.

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Brenden Kehren answered on May 31, 2017 22:29

Try navigating directly to the System app by using this URL:

http://your-domain-or-localhost/Admin/cmsadministration.aspx#6e969eb5-cb85-45ac-89c9-2bdebef2c820

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Ben Janssen answered on May 31, 2017 22:35

Same thing. Loads a blank page with a few jquery files unable to load.

If i navigate to the js files in a browser, they load, but the browser continues to spin. fwiw.

thanks in advance.

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Brenden Kehren answered on May 31, 2017 23:50

So when you cleared your cache, did you delete it physically from the browser settings or just attempt to do it via CTRL + F5? You need to physically delete the files in the settings. Have you queried the event logs on the database directly? Should help get a bit more info for you as well as looking into your local event log on your PC.

SELECT TOP 100 * FROM CMS_EventLog ORDER BY EventTime DESC

Kentico 5.5 R2 runs on Windows 10, if you have an old browser. I ran it about 2 weeks ago during an upgrade so there's no doubt Kentico 9 and 10 run on Windows 10.

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Zachary Perry answered on June 1, 2017 00:04

Is the site running on that local machine? If so, when you navigate to the js files in the browser, are you using that same domain?

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Ben Janssen answered on June 1, 2017 00:07

Yes im trying to run it locally.

site is dev.xxx.org/admin i tried putting in dev.xxx.org/CMSScripts/jquery/jQueryLayout/jquery-layout-callbacks.js

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Zachary Perry answered on June 1, 2017 00:10

Is it a website or a web app? Try restarting IIS or do a build if you can.

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Brenden Kehren answered on June 1, 2017 00:10

Can you confirm the files are on the local machine AND that your HOSTS file has that pointer in place? Does the site require an HTTPS binding for the /Admin site?

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Ben Janssen answered on June 1, 2017 00:11

I have an application start in the event log. That is all.

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Ben Janssen answered on June 1, 2017 13:59 (last edited on June 1, 2017 14:11)

I did have to take the http > https rewrite rule out of the web.config in order to get the site side to run.

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Brenden Kehren answered on June 1, 2017 23:11 (last edited on June 1, 2017 23:12)

Interesting, what was your rewrite rule? Do you have URL Rewrite module on your local machine? You might need to simply create an https binding in IIS to get it to work without removing the rewrite rule.

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