Kentico 13.0.43 - Users getting disabled randomly by system

Aravindhan Jayakumar asked on November 15, 2022 15:46

After the Kentico v13.0.43, we been seeing the some random users getting disabled and we had to enable the user to get access back, this is happening frequently. Verifying the scheduled task or event logs is not helping. How do we approach this ? This is causing lot of unrest with business.

Correct Answer

Brenden Kehren answered on November 15, 2022 16:38

There is no OOTB scheduled task that will disable users. I'd double check the user accounts and see if there were invalid login attempts, this will disable a user account. There is also the ability to enable password expiration. Assuming a users password has expired and they haven't changed it, could cause issues logging in and like I stated above, if they enter their password enough times, it will disable their account.

There is also a feature that will delete non-activated users after a given number of days of not being activated (doesn't sound like this pertains to your issue).

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Aravindhan Jayakumar answered on November 16, 2022 14:14

Thanks for the reply. Probably we will go monitor this issue further and what users are actually doing when their account gets locked. Also, Is there any way to generate report for any modifications/updates that happens on user account details (enable/disable) in Kentico ?

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Brenden Kehren answered on November 16, 2022 15:00

No report that I'm aware of but you can check the event log for more info.

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Dmitry Bastron answered on November 17, 2022 08:48

There isn't a standard report, but you can hook into User update event in the code, and if it was disabled - log something. At least it will give you a clue when it is happening and whether it is some mass action or occasional.

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