Importing data from external sources error

Cong Le asked on April 5, 2022 14:13

Hi there,

I am having an issue when importing pages from the excel file. I used the Kentico Xperience Import Toolkit 13 to import. All steps are good until the last step: import data. The error shows below:

An error occurred on import: Access to the path 'Global\storeallstate_e_work_projects_onesim_2_cms_app_data_cirepository@12437c068a' is denied.

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Does anyone have any ideas on this? Thanks a lot!

Recent Answers


Danny Winbourne answered on April 5, 2022 16:55

Sounds like folder permissions on the continuous integration directory. I suggested setting the appropriate permissions on the \CMS\App_Data\CIRepository folder.

Hope this helps.

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Cong Le answered on April 6, 2022 04:56 (last edited on April 6, 2022 05:21)

Hi Danny,

Thank you.

I have granted permission right to this folder but the error still comes up.

Do you have any other ideas?

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Dmitry Bastron answered on April 6, 2022 06:49

Hi Cong Le,

Do you have Continuous Integration enabled for your project? Is it using a custom location as per documentation? If it is, please check that the custom location folder has appropriate permissions. Also, try running Import Toolkit as an admin, this should help with permissions issue.

Alternatively, try disabling continuous integration during the import and enable and serialize after the import has been completed.

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Brenden Kehren answered on April 6, 2022 15:54

When you set the permissions Cong, did you see them for the user being used to run the IIS APP POOL? If not, you're results will be the same. I'd suggest setting the permissions at this level \CMS\App_Data\ vs. any directory lower as the App_Data folder needs full read/write permissions by IIS.

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Cong Le answered on April 8, 2022 13:09 (last edited on April 8, 2022 13:10)

Hi Dmitry Bastron, Brenden Kehren

Thank you very much for the support.

I tried running Import Toolkit as an admin and it works well.

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