Icons missing from Admin Dashboard

Terrel Schimpf asked on February 19, 2016 17:47

We currently do not have icons on the Admin Dashboard. They are working on the Test/Stage servers but not Prod. I am not sure why they are missing.

Image Text Link: http://vbf1kw.axshare.com

When I inspect I am seeing missing information:
Prod Inspect: Image Text Link: http://vbf1kw.axshare.com/#p=prod_inspect

Test Inspect: Image Text Link: http://vbf1kw.axshare.com/#p=test_inspect

missing icons

Recent Answers

Zach Perry answered on February 19, 2016 17:52

Do they show up in the applications list when you search?

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Terrel Schimpf answered on February 19, 2016 18:02

Yes they do.

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Brenden Kehren answered on February 19, 2016 18:52

Clear your cache for that instance. Also when you deployed the site, did it succeed or did you miss any files? Seems like some of the files/folders in the /App_Themes/Default, /App_Themes/Global and /App_Themes/Design may have been removed.

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Terrel Schimpf answered on February 19, 2016 20:05

That is the odd part when I deploy from Test/Stage and move into prod I copy all files/Folders up from each system. It was not working in test a while back and then a Deploy fixed it. When I deployed to Stage it was fixed in stage. I had thought it would fix prod when I moved to Prod but it did not. If you have css files or icon files I need to look for I can confirm but to the best of my knowledge they match test/stage.

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David te Kloese answered on February 20, 2016 02:57

Hi,

Its not actually an icon it's a font.

I think most of it is referenced via /App_Themes/Default/bootstrap.css

And the fonts used for the icons are located at:

/App_Themes/Default/Fonts/Core-icons.woff (also ...icons.eot , ...icons.svg and ...icons.ttf)

depending on your browser and the like it will pick one for you.

I think it's safe to assume these files are present for you (otherwise you'd better ask yourself what else you could be missing). So I think it could be an issue with your IIS not allowed to return these filetypes.

So first check if all files are present
than you might want to check the "MIME Types" module in IIS to see if it allows these types

The only settings in Kentico concerning file extension are I believe for use in the Media library, so shouldn't be a problem.

Hope this helps!

Greets,

David

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Terrel Schimpf answered on February 22, 2016 22:38

I will check, the thing that is puzzling me is that it was working fine and then one of the deployments broke it and since then I deploy up from Test / Stage and it still does not work?

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Brenden Kehren answered on March 18, 2016 22:45

Terrel,

You might then check to see if all your servers are allowing for those font extensions to be served up. It should already be in the web.config but if not, adding these should fix it:

  <system.webServer>
    ...
      <staticContent>
        <remove fileExtension=".woff" />
        <mimeMap fileExtension=".woff" mimeType="application/x-font-woff" />
        <remove fileExtension=".svg" />
        <mimeMap fileExtension=".svg" mimeType="image/svg+xml" />
        <remove fileExtension=".nupkg" />
        <mimeMap fileExtension=".nupkg" mimeType="application/zip, application/octet-stream" />
    </staticContent>
</system.webServer>

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