i have an issue with my form . my form didn't receive any email

shadi bafadel asked on March 12, 2015 12:23

hello everyone

i have create a form for example "form request " when the client submit the form i want to receive the request information but i couldn't. what the problem ?

also, how i can do export to excel to any forms?

thanks in advance Image Text

Correct Answer

Brenden Kehren answered on March 12, 2015 13:26

I believe you can only use Gmail's SMTP Relay if you are using Google Apps. You might google "gmail smtp".

Regarding exporting the data, if you go to the Data tab and view all the submissions you can export it there by clicking the arrow on the top left of the grid.

1 votesVote for this answer Unmark Correct answer

Recent Answers

Brenden Kehren answered on March 12, 2015 13:12

Problem is most likely you don't have your SMTP server setup within Kentico. Go to the Settings app and under System, there is Email. There enter your SMTP information. You can also take a look in the Email Queue and see if they are sitting there waiting to be sent, in most cases they will be unless you turned off the Email Queue.

1 votesVote for this answer Mark as a Correct answer

shadi bafadel answered on March 12, 2015 13:16

thank you for you reply

i use a Gmail email how could I enter SMTP information for it ?

also, do you know to export a form entry to excel ?

thanks in advance ;

0 votesVote for this answer Mark as a Correct answer

shadi bafadel answered on March 12, 2015 13:49

i am sorry to bother my friend but i was trying to export the form excel but i can't see the excel option

please, kindly check these links

http://km-me.com/case333.png

http://km-me.com/case444.png

thanks a lot

0 votesVote for this answer Mark as a Correct answer

Brenden Kehren answered on March 12, 2015 18:03

You're on the list of forms, so all you're doing in that image is exporting that form. You need to go to the form (click the pencil) and in the Data tab, go to the list of data and directly to the left of "Actions" click that down arrow and there you will find your export options.

1 votesVote for this answer Mark as a Correct answer