forms are getting multiple submissions

lawrence whittemore asked on October 16, 2024 19:56

after a recent update hotfix to 162, forms are getting multiple repeat submissions. the previous version was 116.

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Juraj Ondrus answered on October 17, 2024 06:52

What is the form setup? Are you leaving the form as is after submission? So, the users think it was not submitted and click again? I would recommend redirecting to some thank you page or, use reCaptcha for example.

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lawrence whittemore answered on October 17, 2024 15:04

It appears to be an issue with the systemFormComponents.min.js file. Users that have that file cached are getting a console error and the form is not submitting so they are hitting the button multiple times, clearing cache seems to fix it.

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lawrence whittemore answered on October 17, 2024 15:27

So my question now is, when I update JavaScript files I'll add something like '?v=1.01' to the end of the URL so it will automatically update for the end users who may have it cached. We have thousands of employees who use this site daily and I am not really sure what the best way is to get it to refresh for those users.

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Juraj Ondrus answered on October 18, 2024 05:38

Are they using the forms on the live site? How to reproduce the issue using Dancing Goat? If those are employees, I would send them email and ask them to clear the browser cache. Or, redirect the form after submission to some thank you page.

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