Empty 'Grid extender’ dropdown following K11 upgrade

Peter Cranston asked on March 8, 2018 17:32

I have upgraded a client’s website from Kentico v9.0.50 to v11.0.7, having previously run the upgrade on a test environment. I have followed the documentation and the upgraded site on the whole seems to be running fine.

However, I am having a strange issue on the live upgrade that I did not have when testing: when editing the UI interface for a custom module, the ‘Grid extender’ dropdown on the Properties tab provides no options.

As I say, the test environment did populate this dropdown, and I have confirmed that it appears to be an issue at a database level, since which I switch the live web.config to point at the test environment, the dropdown is populated again. I have cleared the cache, restarted the application and resigned macros but nothing seems to help. Does anyone know what could be causing this?

Recent Answers

Trevor Fayas answered on March 11, 2018 22:32

First thing i would check is if indeed there is a data difference between the two environments, aka the upgrade malfunctioned somehow on the live and the data is not working properly, perhaps you didn't run the site when you went to version 10 and let it finish it's tasks before going to 11.

Another possibility is sometimes when the database tables change, the Views don't update properly right away and need to be refreshed, this can be done in the Database Objects, you can try refreshing them all and see if maybe there was some caching going on of the views.

Any Event Log Errors?

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